Questions answered

Curious about what FREIGHTR can do for you? Find answers to the most frequently asked questions from clients, carriers and drivers.


No capacity? No problem. No return load? No problem. No time to search? Let FREIGHTR do it for you.

  • How do I know FREIGHTR will find the right driver for my job?

    FREIGHTR considers availability, vehicle type, route and job. With CONNECT, a dedicated account manager handles the matching for you; with MATCH, you search the platform yourself.

  • What happens if my regular carrier has no capacity?

    No problem. FREIGHTR gives you access to a wider network of drivers and carriers, so you can find capacity during peak periods, urgent jobs or unexpected absences.

  • Can FREIGHTR help me avoid empty miles?

    Yes. With FREIGHTR RETURNS, we find suitable return loads for available capacity. This turns empty runs into new revenue.

  • Why should I use FREIGHTR instead of calling drivers and carriers myself?

    Because it saves you time. FREIGHTR brings supply and demand together and takes much of the searching and matching off your hands. You stay in control; we help make the right connection.

  • Can I use FREIGHTR if I only need extra capacity from time to time?

    Absolutely. FREIGHTR isn’t just for ongoing transport needs. You can also use our network for a one-off trip, a temporary peak or an unexpected capacity need.

FREIGHTR

FAQ for clients

  • Can I place a one-off transport order?

    Yes. FREIGHTR is for both one-off transport requests and businesses with ongoing transport needs.

  • Can you also arrange international transport?

    Yes. FREIGHTR focuses on transport within the Netherlands as well as international routes across Europe.

  • Can you find a carrier for my specific load?

    Yes. We consider factors such as the route, type of transport, available capacity and the requirements of the job.

  • Can you also find a return load?

    Yes. FREIGHTR can match available trips and return capacity with transport jobs. This helps carriers reduce empty miles and clients make use of available capacity.

  • Do I have to contact all the carriers myself?

    No. With FREIGHTR Connect, an account manager handles the process for you.

  • Can FREIGHTR take over my entire back office?

    Yes. FREIGHTR can help with planning, administration, client and driver communications, and trip tracking. You decide which tasks to outsource and how much support you need.

  • How does factoring work at FREIGHTR?

    We screen every client before assigning a transport job. If a client does not pass the screening or has insufficient credit available, the job may still go ahead under additional payment terms.


    In that case, we ask for a 20% deposit per job. The remaining balance is paid according to the agreed payment terms.


    Factoring costs are charged to the client. This helps us manage payment risks and gives carriers greater certainty when taking on jobs.

  • Does FREIGHTR work with a contract?

    Yes. FREIGHTR only carries out transport jobs under a contract signed in advance. By signing the contract, the client automatically accepts the applicable FREIGHTR terms and conditions and the agreements set out in them. This ensures that responsibilities, payment terms and ways of working are clear to all parties in advance.

  • When does settlement take place?

    FREIGHTR only processes a transport job for settlement once both the carrier and the client have provided all the required information and documents correctly.


    • Charter: provides the required information no later than 48 hours after completing the trip 
    • Client: checks and provides the required information no later than 96 hours after it is submitted by the charter.
    • If the required information is not submitted on time, a penalty of €250 per violation may be applied, in accordance with the agreement and general terms and conditions.

    This keeps the administrative process fast, complete and easy to check.

FREIGHTR

FAQ for Subcontractors & Drivers

  • How can I find new transport jobs?

    Through FREIGHTR Match, we match your vehicle, route and availability with suitable transport jobs. You can accept the jobs that suit you.

  • Can FREIGHTR also help fill my empty miles?

    Yes. FREIGHTR searches for available loads and return loads that match your route, helping you make better use of your available capacity and reduce empty miles.

  • Do I have to accept every job?

    No. You decide which jobs to accept. You see the relevant details about each trip in advance, so you can decide whether it’s right for you.

  • Can I also get regular or recurring trips?

    Yes. In addition to one-off jobs, FREIGHTR can also look for ongoing partnerships and recurring transport jobs.

  • What is FREIGHTR Connect?

    With FREIGHTR Connect, you get personal support from an account manager. We actively look for suitable jobs and potential partnerships for your business.

  • Can FREIGHTR support my planning and administration?

    Yes. With FREIGHTR Backoffice, we can help with planning, administration, documentation, trip tracking and communication with clients and drivers.

  • Can I start as a self-employed driver through FREIGHTR?

    Yes. With Start as a Driver, we help you make the transition from driver to independent transport business owner. This includes setting up your business, vehicle, permits, insurance and administration, and finding transport jobs.

  • Can FREIGHTR help me find a truck?

    Depending on your situation and type of transport, we can help you find options to buy, rent or lease a suitable vehicle.

  • Can I find staff or a driver through FREIGHTR?

    Yes. Through FREIGHTR Staffing, we offer temporary staffing, payroll, recruitment and selection solutions for the transport sector.

  • When will I be paid for a trip?

    Processing begins once all required information and documents have been submitted. The charter operator provides the necessary information within 48 hours of the trip. The client can then review the details, and the rest is handled according to the agreed terms.

  • What documents do I need to submit?

    This varies by transport job. Examples include consignment notes, PODs, invoice details and other documents needed for the trip and financial settlement.

  • Do I work directly for FREIGHTR?

     FREIGHTR acts as an intermediary and is NEVER the legal employer or financially liable. We only advise on solutions and contractual agreements. The terms are agreed in advance for every partnership.

  • Can I drive internationally?

    Yes. FREIGHTR can facilitate both domestic and international transport jobs, depending on your vehicle, permits, documents and availability.

  • What do I need to work as a carrier?

    Commercial goods transport may require, among other things, an appropriate transport licence, vehicle documentation and driver qualifications. The requirements depend on the type of transport and vehicle.

  • How much does FREIGHTR cost?

    It depends on the service you use. Different rates or terms may apply to Match, Connect, Backoffice and Staffing. These will be discussed with you clearly in advance.

  • Why should I sign up with FREIGHTR?

    Because FREIGHTR doesn’t just pass on jobs—it can help with the entire commercial and operational side of transport, from new trips and return loads to planning, administration and ongoing partnerships.

  • Can I get my invoice paid faster through FREIGHTR

    Yes. With FREIGHTR Factoring, you can choose to get paid within 48 hours of invoicing.


    For this fast payment service, you pay factoring fees of up to 2.5% of the invoice amount.


    That way, you don’t have to wait weeks to get paid and can keep your cash flow healthy.


    In short:

    Invoice → FREIGHTR Factoring → payment within 48 hours → fees of up to 2.5%.


    Can I choose whether to use factoring?


    Yes. Factoring is an optional service. You can decide whether to use fast payments through FREIGHTR for each partnership or according to the arrangements you’ve made.

FREIGHTR

Connect FAQ

  • What is FREIGHTR Connect?

    FREIGHTR Connect is our personal recruitment service for independent drivers and transport companies. A dedicated FREIGHTR Account Manager actively looks for suitable transport jobs, clients and partnerships based on your vehicle, routes and availability.


    What does my FREIGHTR account manager do?


    Your account manager is your commercial point of contact and can, among other things:


    * Actively search for new transport jobs

    * Contacting clients

    * Find suitable loads and routes

    * Find available loads and return loads

    * Promote available capacity

    * Find regular, repeat business

    * Build new partnerships with clients

  • What does FREIGHTR Connect cost?

    FREIGHTR Connect charges a weekly intermediary fee.


    You’ll get access to our commercial brokerage services and personal support in finding transport jobs and clients.


    The exact weekly fee is agreed in advance and set out in the partnership agreement.

  • Do I also pay commission per trip?

    FREIGHTR Connect is based on a weekly intermediary fee. Any additional costs or alternative arrangements are discussed and agreed in advance.

  • Do I need to actively look for jobs myself?

    You don’t have to provide all the details upfront. That’s an important part of Connect. Share details about your vehicle(s), routes, availability and preferences, and your account manager will actively look for opportunities.

  • Can FREIGHTR also help fill my empty miles?

    Yes. We actively look for available trips, return loads and transport jobs that match your route and vehicle.

  • Can Connect help me secure regular clients?

    Yes. FREIGHTR looks beyond one-off trips to opportunities for ongoing, repeat partnerships between you and clients.

  • How do I get paid for my transport jobs?

    Once the trip is completed, you invoice according to the agreed terms. Once all required information and documents are complete, the invoice is processed within the agreed payment term.

  • Does FREIGHTR work with a contract?

    Yes. FREIGHTR only carries out transport jobs under a contract signed in advance. By signing the contract, the client automatically accepts the applicable FREIGHTR terms and conditions and the agreements set out in them. This ensures that responsibilities, payment terms and ways of working are clear to all parties in advance.

  • Can I get my invoice paid faster?

    Yes. With FREIGHTR Factoring, you can choose accelerated payment.


    You can receive payment for your invoice within 48 hours of invoicing, for a factoring fee of up to 2.5% of the invoice amount.


    Invoice → Factoring → payment within 48 hours.


    Is factoring mandatory?


    No. Factoring is an optional service. You can choose whether to use accelerated payment.


    What are the benefits of factoring?


    You don’t have to wait for the standard payment term